Write to hello@molumigame.com. Tell us your phone or tablet, and what was happening. We answer in English or Spanish.
Questions parents ask
Are there ads or purchases inside?
No ads, ever. Molumi is paid once and has no in-app purchases today; if optional extras ever come, they’ll live in the parents’ area, behind the grown-up check. It collects no data: read the privacy policy.
Where is the game saved?
Only on the device where it is played. There is no account and nothing goes online, so we cannot see or recover a save. Deleting the app deletes the save.
How does my child start?
Tap the big play button. The first time, your child makes their animal: tap an animal, colors and clothes, then the check mark. The turtle guide shows the first steps with pictures.
My child can’t read yet. Is that OK?
Yes. Pictures, sounds and animation explain everything. Text is there for grown-ups and early readers, never required.
How do I change the language, sound or music?
Tap the gear button (top right). Language, sounds and music are right there, for everyone. The game is in English and Spanish.
Is there a setting for kids sensitive to motion?
Yes. Tap the gear (top right), then the Adults button, and pass the grown-up check: it asks for three numbers written in words. Turn on Less motion. The device remembers it.
We got a new phone or tablet.
Download Molumi again with the same Apple ID or Google account: you won’t pay twice. The save stays on the device where it was played.
How do I start over?
Gear › Adults › Restart game, and tap again to confirm. This deletes the save and the in-game photos on this device.
Can I get a refund?
Refunds are handled by the store. For the App Store: reportaproblem.apple.com. For Google Play: Google Play refund help.